Terms and Conditions


All users of this site agree that access to and the use of this site is subject to the following terms and conditions. If you do not agree to these terms and conditions, please do not use this site.

This agreement is a contract between you (the “customer”) and Howard Park Wines Pty Ltd 11062755391. Howard Park Wines Pty Ltd operates under the West Australian Liquor License numbers: Margaret River: 6180053900 and Denmark: 6180033365, owns the website www.burchfamilywines.com.au and is the supplier of wines via the website.

All orders are processed and distributed by Howard Park Wines Pty Ltd. Our offers are transmitted from our licensed premises at Miamup Road Cowaramup WA 6284 and Scotsdale Road Denmark WA 6333.

Persons under 18 years of age are not permitted to place orders for alcohol.

www.burchfamilywines.com.au supports the responsible service of alcohol.

The terms and conditions under which you may purchase products from burchfamilywines.com.au are set out below. Please read the following terms and conditions carefully before placing your order with burchfamilywines.com.au.

By completing the customer application process and using the burchfamilywines.com.au service, you acknowledge that you have read and understood these terms and conditions and agree to be bound by the terms and conditions of this Agreement.


Delivery Area

Burch Family Wines provides delivery of goods across Australia. Burch Family Wines does not currently ship to international markets.


To place an Order with Burch Family Wines:

(a) Selecting Goods on burchfamilywines.com.au website, entering your Personal Details and pressing the "add to cart" and “process order” button; or

(b) Selecting Goods and instructing Burch Family Wines by telephone that you wish to purchase the Goods, and providing your Personal Details to Burch Family Wines; or

(c) Selecting Goods and instructing Burch Family Wines by facsimile that you wish to purchase the Goods, and providing your Personal Details to Burch Family Wines; or

(d) Selecting Goods and instructing Burch Family Wines by e-mail that you wish to purchase the Goods, and providing your Personal Details to Burch Family Wines; or

Authorised Receipt of Goods

Anyone at the Delivery Address who receives the Goods shall be presumed by Burch Family Wines to be authorised to receive the Goods on your behalf.

Under law, alcoholic beverages can only be sold or supplied to persons aged 18 years of age or over. By placing an order, the buyer confirms they are at least 18 years of age. If buying wine as a gift, the recipient must also be at least 18 years of age.


Upon delivery of the goods to the customers chosen address, the risk and title of the goods passes to the customer.

Returns and Refunds

If you are not satisfied with the quality of the Goods you have received from Burch Family Wines contact us at our cellar door on (08) 9756 5200 or email hpw@hpw.com.au within two weeks of receipt of goods.

Returns: Where wine is to be returned Burch Family Wines will arrange to collect the wine from the buyer at a mutually convenient time. The buyer must keep the wine in a safe and proper manner and take reasonable care of it; wine should be returned in its original packaging or packed to avoid breakage during transport back to Burch Family Wines.

Refunds: If a refund of product is deemed reasonably appropriate by Burch Family Wines, Burch Family Wines will refund the purchase price within 30 days of return of product to the winery.


Price of Goods

The price the customer will pay for goods ordered is the price specified on the product list plus delivery fees to ship the goods to the specified destination. All prices quoted are in Australian Dollars and include GST. Price variations do occur, the price paid will be the price quoted on the date of order.

Method of Payment

Burch Family Wines accepts payment by MasterCard, Visa, American Express and Diners Club. Transaction payments using Mastercard and Visa can be completed wholly online at www.burchfamilywines.com.au. Transaction payments requiring American Express and Diners Club must be completed via email or telephone using the contact details provided on the website.  Payment must be received in full prior to goods being dispatched.



Becoming a member of the recurring subscription Wine Club known as The Wine Trust requires acceptance of the terms and conditions of this website.

As part of your Wine Club subscription, you are making a financial commitment to receive four deliveries of wine each year. We will deliver you a case of selected wines every three months, in line with the Wine Collection you have chosen during the signup process.

You will be notified by email each time your card is about to be debited prior to shipment.

Your chosen collection will be delivered to the address you have provided and it’s your responsibility to ensure that the contact details we hold on record for you (address and email address) are up-to-date. If wines are sent to an old or incorrect address, any extra freight charges that are incurred with recovery of the wine will be the responsibility of the member.

You may skip any scheduled delivery or cancel your subscription. Cancellation must be received in writing or email five business days prior to the next wine collection being dispatched.  Cancellations, changes of details and all written correspondence can be sent by email to: mailorder@hpw.com.au or mailed to: The Wine Trust, Burch Family Wines, PO Box 180 North Fremantle WA 6159.

If we do not hear from you by the date stated in your notification, we will dispatch a case to you in accordance with the subscription choice specified by you and charge your credit card as agreed.

Changes to the wine packages may occur from time-to-time.You will be notified of all changes in advance.

Credit card details are provided for the purpose of The Wine Trust Collection costs and other orders you submit only. All details are maintained with strict confidentiality. We engage with a PCI compliant payment gateway to store encrypted payment details.

By joining The Wine Trust, you are agreeing to receive communication from us; this may be in the form of email, post or telephone.


The material displayed on burchfamilywines.com.au is subject to copyright owned by Howard Park Wines Pty Ltd and is protected by law. Website visitors must not do anything to prejudice the rights of the logo or graphics associated with the Burch Family Wines brand or any of its sub-brands.

Copyright: All content included on this site, including but not limited to text, graphics, logos, button icons, images and software is the property of Howard Park Wines Pty Ltd is protected by the Commonwealth of Australia Copyright Act 1968 and other international copyright laws.

Permission is granted to display and download or print portions of the material from the site solely for your own non-commercial use or to place an order with Burch Family Wines.

Any improper use, including but not limited to the reproduction, modification, distribution, transmission, re-publication or display of the content on this site is strictly prohibited.

Third-party links: Burch Family Wines may at times have links to other websites, Burch Family Wines is not responsible for the content of linked websites. If a visitor has any concerns with the content of linked websites from howardparkwines.com.au, please notify Burch Family Wines.

Third-party content: Burch Family Wines may occasionally display material sourced from a third party, Burch Family Wines does not represent the accuracy of that material.

Burch Family Wines encourages customer feedback. Burch Family Wines may block or delete material posted on the website if it is deemed abusive, defamatory, obscene or contrary to the law or the rights of any party.


If you (the customer) are issued with a password by Burch Family Wines you agree to take responsibility for the safekeeping of your password. If any unauthorised person uses your password you are liable for their use and you agree to release and forever indemnify Burch Family Wines in relation to any liability howsoever arising out of the unauthorised use of your password.


Burch Family Wines may add to, delete, or otherwise change any of the terms of this Agreement without notice. In case of a modification, the pre-existing terms and conditions continue to apply to any products ordered via the website before the change takes effect.


Burch Family Wines has a clear privacy policy. Please refer to this document available on www.burchfamilywines.com.au


Burch Family Wines may offer specials, promotions and discounts on www.burchfamilywines.com.au. These promotions are available only while stocks last unless otherwise advertised.


Burch Family Wines recommends that alcohol be consumed only in moderation.